1. Order Processing Time

• Each product listed on www.domygifts.in is made to order.
• Production typically begins after full payment confirmation.
• Processing time may vary depending on the product type, order volume, and customization requirements.

Standard production timelines:

• Customized & Personalized Gifts: 3–7 business days
• Bulk Corporate Orders: Timings may vary depending on the order quantity, product and several other factors which will be informed while contacting us.
• Ready Products (if available): 1–3 business days

We will notify you via email or WhatsApp once your order has been dispatched.

2. Shipping & Delivery Time

After your order is produced, delivery timelines depend on your location:

Domestic Shipping (India):

• Metro Cities: 2–5 business days
• Non-Metro / Rural Areas: 4–8 business days

International Shipping:

• 7–20 business days, depending on destination and customs processing.

Delivery timelines are estimated and may vary due to factors beyond our control (courier delays, weather, strikes, customs, etc.).

3. Shipping Partners

We work with trusted courier partners such as DTDC, BlueDart, Delhivery, India Post, FedEx, and DHL for domestic and international deliveries.

Tracking details will be shared with you once your order is dispatched. You can use the provided tracking number to monitor the status of your shipment on the courier’s website.

4. Shipping Charges

Shipping costs are calculated during checkout based on your delivery location, package weight, and order size.

• Domestic Orders: Standard shipping rates apply.
• International Orders: Charges vary depending on the destination and may include customs duties or taxes (if applicable).
• Bulk or Corporate Orders: Special shipping arrangements or discounts may be provided upon request.

Customs duties, import taxes, or local delivery charges (if any) must be paid by the recipient.

5. Address Accuracy

If an order is returned to us due to incorrect address, re-shipping will be arranged at the customer’s expense.

6. Delays and Force Majeure

While we do our best to deliver on time, unforeseen delays may occur due to:

• Natural disasters, weather conditions, or accidents
• Strikes, lockdowns, or courier network disruptions
• Customs clearance delays (for international shipments)

In such cases, we will keep you informed and coordinate alternative arrangements if possible.

7. Damaged Packages

If the outer package appears damaged or tampered with at delivery:

• Please record a video or take clear photos of the package before opening.
• Notify our support team within 24 hours of delivery at support@domygifts.in.
• Do not discard packaging materials until the issue is resolved.

We will review and assist with replacements or claims based on courier verification.

8. Order Tracking

Once your order has shipped, you will receive:

• A tracking number, and
• A link to track your package on the courier’s official website.

If you face issues with tracking updates, please contact our support team.

9. International Shipping Terms

For international customers:

• All customs duties, import taxes, and local VAT (if applicable) are the responsibility of the buyer.
• Delivery timelines may vary based on destination country’s regulations and customs clearance.
• If a package is returned due to unpaid customs duties, the re-shipping cost will be charged to the customer.

10. Updates and Revisions

11. Contact Us

For shipping-related questions, order tracking assistance, or special delivery requests, please contact us:

By placing an order on www.domygifts.in, you acknowledge that you have read, understood, and agree to this Shipping Policy.

Thank you for shopping with DoMyGifts — where creativity meets craftsmanship.