This Customization Policy outlines how customization requests are handled, approved, and produced, ensuring clarity and mutual understanding between the customer and our production team.

1. Scope of Customization

We offer a wide range of customization options depending on the product type, including:

• Name or Text Engraving / Printing
• Company Logo or Branding
• Photo Printing or Image Engraving
• Color or Material Selection
• Packaging and Gift Message Personalization
• Bulk Corporate Customization (Logo Branding, Employee Gifting, etc.)

Customization availability may vary by product category and design feasibility.

2. Customer Responsibility

To ensure accurate production, customers are required to:

• Provide clear, high-resolution artwork or logo files in acceptable formats (e.g., PNG, AI, CDR, SVG, PDF).
• Verify all details such as names, spellings, dates, and messages before submission.
• Approve design proofs (if applicable) before production begins.
• Ensure that any provided logo, trademark, or brand material is legally owned or licensed for use.

We will not be responsible for errors or inaccuracies resulting from incorrect, low-quality, or incomplete files provided by the customer.

3. Design Proofs and Approval

• For personalized and corporate bulk orders, we may share a digital design proof or mock-up before starting production.
• Production will begin only after receiving written approval (via email or WhatsApp).
• Once approved, no changes, edits, or cancellations will be accepted.
• Approvals serve as final confirmation of design accuracy, spelling, layout, and placement.

Failure to approve design proofs in a timely manner may delay production and delivery timelines.

4. Color and Material Variations

While we strive for perfection, some natural and technical variations may occur, such as:

• Slight differences in color shades between digital proofs and printed/engraved output.
• Variation in texture, engraving depth, or finish due to material characteristics (e.g., wood grain, metal polish, or acrylic sheen).
• Screen-to-product color differences caused by lighting or monitor calibration.

These variations are considered normal and acceptable within industry standards.

5. Use of Logos and Intellectual Property

By submitting your logo, trademark, or copyrighted design, you confirm that:

• You hold ownership or have obtained necessary permission to use the design.
• You grant Live Visions / DoMyGifts / Sai Colours the limited right to reproduce such material solely for the purpose of fulfilling your order.

6. Proofing and Production Time

• Once the design is approved, the production process typically takes 3–7 business days (depending on order volume and complexity).
• For bulk or corporate gifting, production timelines may vary depending on the order and will be informed to customers once contacted.
• Urgent orders or reworks may be accommodated subject to feasibility and additional charges.

7. Reworks and Corrections

Rework requests are handled on a case-by-case basis:

• If an error occurs from our end (e.g., wrong engraving, incorrect color, or mismatched design), we will offer a free replacement or rework.
• If the error is due to incorrect input or approval from the customer, additional charges will apply for rework.
• Rework timelines depend on product type and production schedule.

8. Refunds and Cancellations

• The wrong product was delivered compared to the confirmed design.
• The product arrived damaged or defective (reported within 24 hours of delivery).

Please refer to our Returns & Refund Policy for more details.

9. Bulk and Corporate Orders

For corporate gifting, event branding, or large-scale customization projects, we:

• Offer special rates and design services.
• Provide sample previews (on request) before mass production.
• Maintain strict confidentiality of client branding and artwork.

All bulk customization orders require written confirmation and advance payment before production.

10. Ownership of Custom Designs

12. Updates and Revisions

12. Contact Us

For any questions, design approvals, or customization-related assistance, please contact:

By placing a customized order on www.domygifts.in, you acknowledge that you have read, understood, and agree to this Customization Policy.

Thank you for choosing DoMyGifts - your trusted partner for premium personalized and corporate gifting solutions.