FAQs
Welcome to the DoMyGifts FAQ section. We’ve answered the most common questions to help you shop with confidence. If you need more help, our support team is always ready to assist you.
Q: How do I place an order?
Simply choose your product, customize it (if applicable), add to cart, and proceed to checkout. You can also contact us for assistance or bulk requirements.
Q: Can I see a preview before production?
Yes. For personalized and bulk orders, we provide a digital design proof / mock-up for approval before production.
Q: Can I cancel my order after placing it?
Cancellations are only possible before production begins. Once customization or production has started, cancellation is not allowed.
Q: Do you offer customization on all products?
Yes. Most products on our website can be engraved, printed, or branded with names, photos, logos, or messages.
Q: What files do you accept for logo or artwork?
We accept PNG, JPG, AI, CDR, SVG, or PDF files. High-resolution files are recommended for best results.
Q: Will the final product match the digital mock-up exactly?
We aim for very high accuracy, but minor variations in color, engraving depth, or texture may occur due to material and production differences.
Q: Do you offer customization on all products?
Yes. Most products on our website can be engraved, printed, or branded with names, photos, logos, or messages.
Q: What files do you accept for logo or artwork?
We accept PNG, JPG, AI, CDR, SVG, or PDF files. High-resolution files are recommended for best results.
Q: Will the final product match the digital mock-up exactly?
We aim for very high accuracy, but minor variations in color, engraving depth, or texture may occur due to material and production differences.
Q: Do you handle bulk and corporate gifting?
Yes. We specialize in corporate gifting, event gifts, employee gifting, and branded merchandise.
Q: Are there discounts for bulk orders?
Yes, special pricing is available based on quantity, customization, and product type.
Q: Can you include our branding, logos, or custom packaging?
Absolutely — we offer complete corporate branding, including logo engraving, printing, and custom packaging.
Q: Do you ship worldwide?
Yes, we ship across India and internationally.
Q: How long will delivery take?
Customized orders: 3–7 business days for production
Bulk orders: Timings may vary depending on the order quantity, product and several other factors which will be informed while contacting us.
Shipping in India: 2–8 business days
International shipping: 7–20 business days (location dependent)
Q: How can I track my order?
You will receive a tracking link via email/WhatsApp once your order is dispatched.
Q: What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, and Wallets via secure payment gateways.
Q: Will I receive a GST invoice?
Yes, GST invoices are provided for all domestic orders. Corporate customers may submit their GSTIN for business billing.
Q: How can I reach customer support?
You can contact us via:
📞 +91 93613 11130 / +91 91507 00001
✉️ support@domygifts.in
Q: Do you offer WhatsApp support?
Yes, you can call or message us directly for queries or bulk orders.
